spare parts

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Contract Logistics – Since 2004 operates Schenker Industrial Logistics (SIL), on contract logistics for the high tech industry of specialized service providers worldwide spare parts logistics for Fujitsu Siemens Computers (FSC). In addition to technical requirements as an excellent IT system make it easier for some 80 qualified staff, the observed power output compared to FSC promise.

In Ginsheim-Gustavsburg near Frankfurt am Main Schenker Industrial Logistics operates since 2004 a distribution warehouse from which the world-wide supply of spare parts for Fujitsu Siemens Computers erfolgt.

Schenker Industrial Logistics (SIL), since 2003 active in the Schenker Group, a strategic joint venture between Schenker (51%) and Siemens (49%) arose. Behind this seemingly unique constellation been the rationale, an operational logistics business to Siemens and to provide the same page outsource certain activities from this portfolio as a platform for other Siemens business units. From Siemens perspective therefore, there was a good reason for not outsourcing in the form of a classic 1:1 assignment to perform a service, but to act as a silent partner of a joint venture.

Focusing on a clear range

The joint-venture to launch a brought in revenue of approximately € 30 million, has doubled the business to this day with over 60 million Euro annual sales exceeding. SIL has about 650 employees and is now active in Germany and beyond in Belgium, Luxembourg, Czech Republic and Spain.

“Our advantages are very clear in focusing our activities on the high-tech and technology industry,” says Schenker Industrial Logistics CEO Detlef short book. include “We do not offer belly shop on solutions across all industries, but we are focused clearly on core industries where they offer a very clear, dedicated service and product range.” The core area of Schenker Industrial Logistics intralogistics, the area of saving Parts, spare parts logistics and logistics services. In addition, we operate in niche markets such as the archiving of data and files or in the saddle logistics.

On-site Ginsheim Gustavsburg near Frankfurt am Main, operates Schenker Industrial Logistics one of its most important projects: the entire global spare parts logistics for Fujitsu Siemens Computers. From here, we distributed approximately 80% of the parts in Weteuropa and 20% in third countries.

Critical to the overall solution is the location

The location close to Frankfurt Airport is not coincidence, as Arno Laubenstein, regional manager in Ginsheim-Gustavsburg explains. “Central to the quality of the overall solution is the location. I may have to choose a location from which I take care of the distribution in my most important countries. An important part of Fujitsu Siemens is to deliver around the clock. That means I can be reached within the night and on weekends many locations in Europe. “This is of course the one reached by road transport, but also by commodity which has night flying, such as Italy, Spain and the Nordic countries . Are of the Lufthansa subsidiary Time Matters overnight delivered there some parts delivered in technician-trunks or in so-called drop-off points.

An important role for the customer confidence obviously plays safety. On-site Ginsheim Gustavsburg are cameras and motion detectors installed in all sorts of doors and gates. A separate plant protection staff also scans each with a metal detector, which leaves the warehouse. This is important because some materials are stored, which are not easy to get back. Not everything that was produced five years ago, for example, can easily be reproduced.

In the highly competitive computer market, where a number of significant suppliers struggle for market share, now is the quality of service to an enormous importance. When buying or decide specific performance parameters, and of course the price of the machine through the acquisition. Whether the client is really happy but to his product, raises only a few years of life out of it. “The basic requirement we must fulfill is to make to the moment of a dissatisfied customer who has a defect in his unit to quickly return a satisfied,” said Short book. The customer may need to be pleasantly surprised at how quickly it provides the delivery service from Fujitsu Siemens with a much-needed spare parts, so he re-communicate or work with the computer.

Required service quality is the most decisive factor

The required quality of service is the most decisive factor in contract logistics. Whether it’s shortest lead times in the camp is to late cut-off times (up to which date the order management can place his order yet) or the connection to distributors and integrators: everything has the quality of service to submit. It is the delivery service level, ie the proportion of daily come in jobs that are also successfully processed, more than 99.9%.

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“This is our measure. All orders received by us, and that’s over 4,000 every day, we need to bring with 99.9% completeness, to dispatch. All climbs to it that restored at the end of a customer satisfaction must be – and urgently, “said Short book. “That’s our job, and we have committed ourselves here. Then all processes are here at the site planned, designed and furnished. ”

So it all works, you need short book good people and the right technical conditions, such as an excellent IT system. SIL works with SAP LES, the Schenker in-house developed and implemented.

Two lines determine the spare parts supply

Basically is supplied on two lines with spare parts: First, the technical service that is handled solely by engineers. On the other hand, the parts go to the dealer of Fujitsu Siemens Computers. The service partner in the retail trade can order via the World Wide Web. All orders will first go into the customer’s system, so Fujitsu Siemens Computers.

The technical service it runs differently: ver, the technician or disposed of at his drop-off points, and his trunk. Some goods are still before dawn delivered directly into the trunk of the technician. That is, the courier, the finely distributed the goods, the keys of technician’s car and must find them first time. Some of the couriers also have keys to boxes, garages and basements for the service technician. This type of spare parts was first developed in the automotive industry and high-tech industry, where it is important because of the urgency of the spare parts that we distributed more quickly than within usually 24 hours.

The goal of SIL is always that a dealer or a technician to start work is equipped with spare parts that he has ordered late in the afternoon the previous day. Only with the help of the overnight express services, which are usually equipped with a key force for their Ablieferpunkte, it is possible to reach such speeds in the spare parts supply.

“This is a high school. That is why we speak not of spare parts logistics, but logistics service, “said Short book. And it also comes back to commodity-Ginsheim Gustavsburg or sitting in the Sömmerda Repair from Fujitsu Siemens. The parts can be defect or one or the other too much or incorrectly delivered goods ordered part. These parts will then be introduced into the repair cycle or are acquired in the normal camp routine returns. to organize the reverse logistics cycle in this way is not easy. It is much easier to distribute a properly packaged and labeled part of the SIL-bearing, as a part somewhere extensive defect identified at any time in the cycle to safely treat and deliver safe again to a final addressees – a real challenge.

The ever-shorter development times for the different model series are a curse and a blessing for the industry alike. Where a development cycle in the computer industry five years earlier taken today are less than two years estimated. The result is the enormous variety that continues to strongly developed and is leading to shorter product life cycles. This in turn results in an exponentially growing need for individual spare parts. “This means in concrete terms: This site is growing in the number of items per month by about 2 to 3%,” said Short book.

Flexible storage capacity, despite exponential growth

The resulting main task for Schenker Industrial Logistics is for this exponential growth continuously provide flexible storage capacity. must constantly be scanned, which are the fast moving items in the high availability area very close to the interfaces with incoming and must be kept ready for output. Just must be recognized, which articles are slowly but surely drifting into the area of the B and C items, and out of the high-availability storage must be channeled in a supply warehouse, operated on the periphery. Also must be set when an item receives a status that his placement in a long-term storage or even to justify scrapping.

“This is a great challenge. We can of course also within the scope of sound investing is not such a total order for the customer without end in space. This must happen in a good measure. However, we have here in the main camp to ensure that the processes can run as lean and efficient that we are the service level that we are not subject to compromise, “said Short book. Through an enormous amount of articles is the continuous optimization of the total capacity a major task in the Schenker warehouse.

After taking over the central spare parts store for the former Siemens Business Services in Paderborn is home to the camp in Ginsheim-Gustavsburg around 18 700 active items. In Paderborn, were as yet the multi-vendor customer technical service based. So today, HP printer or scanner, a special or a special drive-by Ginsheim Gustav castle will be distributed.

In Europe, Schenker Industrial Logistics in recent years has developed strong. Customers appreciate having to shoulder in cooperation with donor is not always new development costs with new contract logistics partner. Short book makes clear: “We know exactly what to do and can take care directly to the solution. This is a great benefit to our society. Therefore we want to continue to be so nimble and customer-oriented, as we are today, and built as well as lean. ”

Written set of goals are recorded daily in a score card

But no system is without error. Which are painful for the Operational Manager Laubenstein, even if they occur, fortunately, extremely rare. “Then it just depends on the fact that states: What were the causes? And how fast can I restore it causes? See us as accurate a customer, “says CEO short book. To this end, we agreed with Fujitsu Siemens Computers service levels, documentation of goals that are recorded in a score card of Laubenstein on a daily basis and are additionally highlighted with a green-yellow-red light system. That same day, you can achieve one goal in what amounts in a particular indicator and might sometimes be taken in the current day.

This transparency, the customer gets to see as 1:1. The goal for quality reporting is 200 ppm error tolerance. It may therefore be 200 error in the treatment of 1 million jobs. Since the start of activities, the performance for Schenker Industrial Logistics has steadily improved to the point that further increases has now become very difficult.